Frequently Asked Questions (FAQ)
How long does it take for my package to arrive?
Packages usually take around 5-6 days to arrive at your address
Where do you ship?
We ship wherever you are located
How can I track my package?
A confirmation email will be sent to you and you can click the serial number to track your package and see updates.
If a problem with my order occurs, how can I contact you?
Use the contact tab and submit a form and we will happily help you find solutions to your problem.This can be from an order not arriving to delivered damaged items.
How can I receive updates from Marcosth3frog?
Sign up to the email list on this website to receive everything from him.You will be the first to know the release dates of new music, receive discount codes and get updates of upcoming events.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
How can I return an item?
Before returning an item, please contact us using the contact form on our website so we can make the process of returning your item much easier.Return the item to the address indicated in the package.If you lost the box, contact us with your location and we will gladly give you the address for returns.